Professional Profile

EXPERIENCE

As an experienced business leader, Karen has helped companies to develop strategy and re-engineer processes to increase revenue, optimize client relationships, improve team performance and streamline procedures. Karen has served as senior level project manager for global projects and coached large and small teams through process improvement designed to enhance the work environment, increase revenue and improve the bottom line. She is an effective leader, project manager, troubleshooter, problem solver, and efficiency expert. Her career experiences have provided a broad foundation of skills that make her uniquely qualified to assist companies with their growth and merger integration transition.

• Managed multiple domestic and international projects for various clients which included business process reengineering, process improvement, data analysis, requirements definition, ERP (JBA and JDE) package selection and implementation, gap analysis and software modification achieving a wide array of results for clients ranging from improvements in time and cost management, process management and efficiency.
• Managed a 9-month process reengineering and software implementation project at Tandy Brands to improve efficiencies at distribution warehouse and shorten delivery times by 22+%
• Facilitating an Inventory Holding and Order Fulfillment Cost Calculation Project for a $40M eCommerce company to identify cost savings and opportunities
• Managed a 4-month software implementation project and coordinated training for 300+ representatives in nationwide offices for new software application designed to support verizonwireless.com customers resulting in a 20% reduction in call resolution time
• Managed project to design and develop 2 corporate websites for Clear Technologies to increase customer satisfaction and retention
• Managed multiple eChalk projects to create course curriculums, outlines, and materials for 10+ software training classes & participated in overt 50 prospective client demos to increase customer engagement and retention
• Developed corporate strategy and sales and marketing plans to grow SaaS start-up business which delivers online document storage and sharing capabilities by 20%+ year over year
• Managed sales and operational budgets to improve bottom line performance by 50% over past 3 years.
• Developed and managed all marketing campaigns including online (SEO and Organic strategies), email, direct mail, social networking, conference and event campaigns along with the development of all associated marketing collateral to launch three separate software applications.
• Implemented Salesforce.com CRM as part of operational improvement initiatives responsible for design of custom objects, full usage of web-to-lead, case-to-lead, workflow and email integration resulting in huge improvements in customer satisfaction and earning 8+ Net Promoter Score® ratings on 4 annual customer satisfaction surveys
• Managed multiple domestic and international projects for various clients which included business process reengineering, process improvement, data analysis, requirements definition, ERP (JBA and JDE) package selection and implementation, gap analysis and software modification achieving a wide array of results for clients ranging from improvements in time and cost management, process management and efficiency.

EDUCATION/ REGISTRATIONS / CERTIFICATIONS

• Auburn University - Bachelor of Science in Business Administration / Accounting
• Certified DiSC Consultant – May 2014